Free hardship help
Free computer repairs in Ayrshire for people in hardship
If you cannot afford help and a tech problem has cut you off from family or essential services, please ask. I keep a small number of free home visits and repairs available for people in genuine need, with each request considered personally.
No proof of income needed
This works on trust. No benefit letters, bank statements or financial paperwork are required. A short, honest explanation is enough to start the conversation.
How it works
Trust, a clear agreement and help where it matters
Paid work makes these free visits possible. I consider the need, what I can help with and the free slots available. Please raise a hardship request before booking.
Agreed before the visit
Tell me this is a hardship request before booking. We agree the free work in advance, so you know what I can cover. A job already agreed as paid work cannot become free afterwards.
Trust, not paperwork
No proof of income, benefit letters or bank statements are needed. A short, honest explanation of the problem and why paid help is out of reach is enough to ask.
Each request considered personally
I consider the need, what I can fix and the time available. A small number of free jobs fit around paid work, so availability varies and a free visit is not guaranteed.
Reserved for the people who need it
The priority is essential everyday access for people who would otherwise go without help. Please use the paid service if you can afford it, so these limited slots remain available for genuine need.
Who I help
Essential help to stay connected
The priority is someone who would otherwise go without essential help. These are examples of the situations this offer is intended for.
An older person cut off from family
A person on a tight pension whose computer or Wi-Fi has stopped working, leaving them unable to email or make video calls.
Someone relying on essential online services
A tech problem is preventing access to appointments, everyday bills or the services someone depends on, and paid help is out of reach.
A person who needs someone to ask for them
A relative, neighbour, carer or support worker knows someone who needs essential tech help but cannot afford it or feels unsure about asking.
What an agreed free job can cover
My home visit, time and the repair we agree are provided at no charge. This can include getting a computer working, fixing Wi-Fi or helping someone use email, video calls and essential online services.
I confirm what I can cover before booking. If parts or specialist work are needed, I explain the options first. Nothing chargeable goes ahead without your agreement.
If you are unsure whether you qualify, just describe the situation plainly. I would rather you ask than stay stuck.
Arranging help for someone else
Family, neighbours, carers, support workers and community services are welcome to get in touch with the person's permission.
- You can book a visit or collection on behalf of a parent, grandparent, neighbour or friend — I deal with them directly, or loop you in, whichever works.
- You do not need to know the technical detail. Tell me what keeps breaking and I will work out the real problem on the day.
- If the person you are helping genuinely cannot afford paid support, say so in the first message so free help can be discussed before anything is agreed.
Tell me the town, what is not working and that this is a hardship request. A brief explanation is enough; you do not need a diagnosis or a detailed financial history.
Explain the situationKeeping limited free slots for essential needs
Every request is considered individually and the arrangement is agreed before work begins.
Please be honest about your situation. The free slots are for essential repairs and getting someone connected again. If you can afford the usual price, please book the paid service so this help remains available to people who cannot.
Being on a pension or receiving benefits does not automatically qualify someone. I look at the need, the difference the repair would make and what I can offer. Optional upgrades are not the purpose of this help.
Please mention hardship in your first message. A job already agreed as paid work cannot become a free repair afterwards. If I cannot offer a free slot, I will tell you before anything is booked.
Ready to ask for help?
You can ask for help without the paperwork
A short, honest message is enough. Free help is considered individually and agreed before the visit.