Privacy policy
A simple approach to privacy and trust
People asking for help are often already worried or vulnerable. Information shared through this site should be handled carefully, respectfully and only for the purpose of responding to the request.
Your data is safe
Nothing is sold, shared with advertisers or used for anything other than helping you.
What information may be collected
Name, contact details, town or area, whether support is for you or someone else, and a short description of the issue.
The intention is to collect only what is needed to reply and understand the problem well enough to help.
How that information should be used
Contact details should only be used to reply to the request, arrange support and keep clear notes about the issue where necessary.
Information should not be sold, passed to advertisers or used for unrelated marketing.
What not to send through the contact form
Please do not send bank details, payment card details, full passwords or highly sensitive personal documents through the form.
If a login issue needs to be resolved, safer next steps can be explained directly instead.
Ready to ask for help?
Have a question or need help?
If something is worrying you or you just need a hand with a device, get in touch. No pressure, no cost.