Privacy Policy

Ayrshire Tech Help is the service offered through this website. The site now leads with paid local support across Ayrshire, while still allowing free help to be considered for people in genuine hardship.

If you have a privacy question, you can get in touch at help@ayrshiretechhelp.co.uk.

If you use the contact form, the site may collect your name, email address, optional phone number, town or area, whether the request is for you or somebody else, and the short message you send about the issue.

Basic technical logs may also be created automatically by the website host to keep the site secure and working properly.

The information is used to reply to the request, understand the problem, arrange support and keep brief notes where that is reasonably needed to follow up properly.

Information from the form is not sold, rented or used for unrelated marketing.

Contact form information is used because there is a legitimate interest in replying to requests, arranging support and running the service in an organised way.

Optional analytics cookies are only used where a visitor has given consent through the cookie banner.

The site offers optional Google Analytics and Microsoft Clarity analytics so that overall website use can be understood and the layout can be improved where people seem to struggle.

These analytics tools are not loaded unless a visitor accepts them through the cookie banner.

If analytics cookies are refused, the site still works normally. More detail is available in the cookie policy.

Contact form submissions are processed through Web3Forms so messages can be delivered securely.

If analytics cookies are accepted, Google Analytics may process basic usage information such as pages viewed, device type and approximate location, while Microsoft Clarity may process on-site behaviour such as clicks, scrolling and page interaction patterns.

Microsoft Clarity masks sensitive form input content by default. The site host may also process technical logs for security and delivery.

Contact information and support notes are kept only for as long as they are reasonably needed to reply, provide support and keep an orderly record of the request.

Where information is no longer needed, it should be deleted or removed from active records within a reasonable period.

You can ask for a copy of the personal information held about you, ask for corrections, ask for deletion where appropriate, or object to how information is being used.

You can also change your cookie choice at any time by using the cookie settings link in the footer. If you are unhappy with how data is handled, you may complain to the Information Commissioner's Office.

For more detail on website cookies and how to accept or refuse analytics cookies, read the cookie policy.