Ayrshire local service
Ayrshire IT Support
Ayrshire IT support without the managed-service contract. Pay-as-you-go, priced per job, delivered personally by Graeme Tudhope for small businesses, sole traders and home offices.
Quoted first, every time
Every job is quoted up front, priced on skill and complexity — never hourly. Remote work starts from £45. If I cannot fix it, you do not pay.
Small businesses in Ayrshire rarely need a full managed-service contract. What they need is a local IT person who picks up when things break, quotes fairly, fixes it fast, and does not charge a monthly retainer for the privilege. That is what this is.
I support sole traders, family businesses, home offices and small teams across Ayrshire on a pay-as-you-go basis. Every job is quoted before it starts. No lock-in, no retainer, no minimum spend — just a trusted local number to call when your printer, email, network or laptop stops co-operating.
Straight to the point
If you have already read enough and just want to get it sorted, here is the quickest way through.
The full picture
What 18 years of this has actually taught me
Padded-out detail for the people who want to understand what they are paying for before they pick up the phone.
Managed-service IT contracts make sense for businesses with 20+ staff. For a four-person accountancy practice, a two-person joinery firm or a self-employed photographer, they are usually overkill. You end up paying £150–£400 a month to hold someone on retainer who you might phone twice in a quarter. Ad-hoc IT support priced per job is almost always better value at that size.
The other thing smaller businesses need is someone who can talk to Microsoft 365, broadband providers, domain registrars and hardware vendors without getting fobbed off. Eighteen years of doing this means I know how to escalate, which tier of provider support to ask for, and when to just solve it myself rather than wait 48 hours for a call-back.
Finally, small-business IT in Ayrshire has to be local. When your till computer dies on a Saturday morning, you do not want a technician in a city 40 miles away promising to look at it on Monday. I live and work here. That matters.
Common jobs under this page
Recognise any of these? If so, you are probably on the right page.
- New staff or new laptop needing set up from scratch fast
- Microsoft 365, email or shared-folder access problems
- Wi-Fi or wired networking issues affecting the whole team
- Printers, tills, card readers or specialist equipment misbehaving
- Recurring problems that nobody has ever properly got to the bottom of
- A quick, honest second opinion on a quote you have been given
What the work usually includes
Everything below is standard — not optional upsells.
- Pay-as-you-go support priced per job — no retainer, no contract
- Remote and on-site help across Ayrshire
- Device setup, user onboarding and off-boarding
- Network, Wi-Fi, printer and email troubleshooting
- Clear escalation and liaison with providers where needed
- A trusted single point of contact for your business IT
Best fit for
The kind of person this page is written for.
- Sole traders and home-office workers
- Small family businesses and independent shops
- Professional practices — accountants, solicitors, surgeries, small clinics
- Tradespeople needing reliable laptop, phone and quoting software
- Teams already using an outside provider but needing local hands-on help
Why book me for this specifically
Four plain reasons this job is a good fit for a one-person operation with 18 years of history.
- 18 years of real small-business IT support across Ayrshire
- Priced per job, quoted first — no retainer creep, no surprise invoices
- One named person who learns your business, not a rotating ticket queue
- Local, on-site fast when something genuinely breaks
Pricing for this service
Indicative numbers to give you a feel. Every job is quoted individually before any work starts.
Small business IT support starts from £65 per job. Larger projects — new setups, migrations, network work — are quoted in full before anything begins.
Pricing is based on skill and complexity, never hourly. You will not be penalised because I am quick, and I will not stall because I am slow.
See full pricingStraight answers
Questions people actually ask about this
The honest answers, not the marketing answers. If something is not here, ask and it gets a straight reply.
Do I need a monthly contract?
No. Most of my business clients work pay-as-you-go — they call when something breaks, I quote, I fix, we move on. It works out significantly cheaper than a retainer for most small teams.
Can you help us migrate to Microsoft 365?
Yes. Email migration, SharePoint, OneDrive, shared calendars and user setup are all part of the standard work. I will quote the project in full before anything starts, including any licensing you will need.
What if something breaks urgently?
Urgent business issues are prioritised where possible. I am straight with you about availability — if I cannot be there fast, I say so, rather than string you along.
What if I genuinely cannot afford this?
The main service is paid now, but a small hardship strand is still kept aside each month for people who genuinely cannot afford repair.
Free help is by prior agreement only, never retrospectively. If cost is the real barrier, say that clearly in your first message — before any work is quoted, booked or started — and we can look at whether your situation fits the hardship route.
It is reserved for pensioners on fixed incomes, disabled people, unemployed people, carers and low-income households. It is not a way of asking for a discount after the fact.
How hardship help worksRelated pages
Keep exploring the right service
If this page is not quite the right fit, these are the closest alternatives.
Ready to ask for help?
Ready to get ayrshire it support sorted?
Tell me what is going wrong in plain English. I come back with the likely cause, the approach and a fixed quote — before any work starts.